Delhi International Airport Limited, a GMR Airport Infrastructure Limited-led consortium that operates and manages Delhi’s IGI Airport, has announced that all entry and boarding gates of Terminal 2 and 3 of the Airport will become DigiYatra-enabled by the end of March 2023.
DIAL is working on making all the entry and boarding gates of Terminals 3 and 2 DigiYatra-enabled for an enhanced and seamless passenger experience.
DigiYatra is a digital platform for air travelers in India that makes the process of air travel more convenient and efficient for passengers by using facial recognition technology. The initiative ensures faster mobility of passengers to boarding gates, hassle-free travel, enhanced security, and dedicated gates while being completely contactless.
Delhi is witnessing a gradual increase in DigiYatra users since its launch on December 1, 2022, by Minister of Civil Aviation, Sri Jyotiraditya Scindia. At present, around 2,500 passengers are using DigiYatra at Delhi Airport’s Terminal 3 every day.
After the installation of all the DigiYatra infrastructure at Terminal 3 and Terminal 2, around 40 percent of the daily domestic travelers will be able to get seamless entry into the terminal, security check area, and boarding gates.
They would be able to save around 15-25 minutes of their time in the process from entry checks to security checks during peak hours as they will have to spend a few seconds at every touch point. They will also be benefitted by using the exclusive DigiYatra channel for entry to the Pre-Embarkation Security Check (PESC) area.
All they have to do before coming to the airport is to register their face on the DigiYatra app and validate the same with the Aadhaar repository from the comfort of their home. Upload travel barcodes and share them with the airport. This will save them from getting into a queue for entry into the terminal for security checks.
The credentials shared by passengers on the DigiYatra app remain on their mobile phones. It is not saved anywhere, as DigiYatra is designed on the concept of Privacy by Design. Also, all details shared by passengers for their travel with the airport get automatically purged soon after the flight takes off.
Passengers facing any difficulty in registering themselves on DigiYatra can approach DIAL’s dedicated and exclusive call center at 0124-4797311/0120-6838400
Speaking about the development, CEO-DIAL, Videh Kumar Jaipuriar said, “Delhi Airport was among the first Indian airports to roll out the facial recognition system-based DigiYatra. DigiYatra was launched on December 1, 2022, to ensure passengers get a seamless and world-class experience at the airport. Since its launch, it has significantly reduced the time spent by passengers for entry into terminals, security check areas, and boarding gates. We are also encouraged to see the gradual growth in passenger numbers using DigiYatra. At present, around 2,500 passengers are using DigiYatra every day, we aim to ensure that more and more passengers are using it. Using DigiYatra will ensure that passengers get ample leisure time to spend with their friends or family at the airport.”
The DigiYatra software used in Delhi is one of the advanced ones. It can support seamless entry of Passengers with Reduced Mobility (PRM) and Kids into the terminal.
DIAL is also setting up DigiYatra-enabled entry gates at Terminal 1 and is likely to become operational from April 2023.