Governor Kathy Hochul has announced the launch of a new free Hotline for those who test positive for COVID-19, but don’t have a health care provider, as part of the administration’s ongoing efforts to keep New Yorkers protected throughout the pandemic. The Hotline, 888-TREAT-NY, was launched by the New York State Department of Health after reaching an agreement to utilize the Virtual ExpressCare platform operated by NYC Health + Hospitals.
“We’ve made real progress in our fight against COVID-19, but as new variants continue to spread it’s important to continue to adapt and expand our efforts to protect New Yorkers,” Governor Hochul said. “Our new COVID-19 treatment hotline will provide New Yorkers with better access to early treatments that help prevent severe illness.”
All New Yorkers outside of New York City, regardless of income or health insurance coverage who test COVID-19 positive, are eligible to be evaluated for treatment by calling 888-TREAT-NY (888-873-2869) or completing an evaluation at the NYS COVID-19 ExpressCare Therapeutics Access website, which includes a telemedicine visit. New York City residents should call 212-COVID-19.
The Hotline is available 24-hours per day, seven days a week and operated by experienced Health + Hospitals professionals who have the clinical training to prescribe treatment and referrals if needed. The ExpressCare platform is a service that allows New Yorkers to receive virtual care from a NYC Health + Hospitals provider.
NYC Health + Hospitals President and CEO Mitchell Katz, MD said, “NYC Health + Hospitals is proud to partner with the Governor’s Office and the State Health Department to offer COVID-19 therapeutics to the entire state through our proven Virtual ExpressCare program. Virtual ExpressCare has been a vital part of our strategy to ensure that everyone in New York City has access to the COVID-19 care and treatment they need, and it will bring the same expertise and commitment to all New Yorkers across the state.”