New Delhi: Responding to Finance Minister Nirmala Sitharamans call to attend to the complaints of the taxpayers regarding issues on the newly launched ITR e-filing portal and improve the service quality, Infosys Co-Founder and Chairman Nandan Nilekani said the company regrets the initial glitches and is working to resolve the issues.
In a tweet, Nilekani also said that the system is expected to stabilize during the week.
“The new e-filing portal will ease the filing process and enhance end user experience. @nsitharaman ji, we have observed some technical issues on day one, and are working to resolve them. @Infosys regrets these initial glitches and expects the system to stabilize during the week,” Nilekani said.
The Finance Minister called out the software major and Nilekani for the problems faced by the taxpayers while using the newly launched portal.
Citing the complaints on her Twitter timeline, the Finance Minister said that ease of compliance for the taxpayers should be of higher priority.